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Frequently Asked Questions

How can I make a reservation?

You can make a reservation: on-line,by e-mail or by calling 00385 91 282 7777

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Can I make the reservation in advance?

Yes, we recommend. Last-minute reservations are possible only if we have a vehicle available at the time.

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Which type of vehicles you have?

Check our reservation site.

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When do I get my reservation confirmation?

When you make the reservation, you will receive a message informing you your reservation is in the fase of processing. The reservation is confirmed only when you receive the confirmation e-mail.

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Do I have to provide you my personal data every time I make the reservation?

You can create your personal account for free, therefore we will keep your data and use them in your favour.

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Are the prices shown per person or per vehicle?

Prices are shown per vehicle.

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Can I get the receipt for a cash payment?

The driver will give you the receipt douring the payment.

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What are you working hours?

We work 24/7/365.

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What payment methods you accept?

Credit/Debit Card during the reservation process or by cash to the driver.

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Where can I find the driver?

Our driver will be waiting for you at the agreed meeting point holding the board with your name written on it. Ideally would be; you provide us your cell phone number in order for our driver to be able to be in contact with you during the pick up.

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When do I pay my transfer?

Our driver will accept only cash. If you wish to pay by Credit/Debit card you have to pay in advance.

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Do you charge if we change the destination?

Yes, the price will change according to the price list if you change the destination.

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Do you work on Holidays?

Yes, we work 24/7/365

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Do you have Waiting time policy?

Yes, up to 1 hour after the flight/ferry/bus/train arrival and 15 minutes if the departure is from your home/office/hotel ect.

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What if my flight is in delay?

The driver is informed about your flight details at any time and he will pick you up in time.

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What if I got late at my flight?

In that case we ask you to contact us in order to agree about new term of transfer, otherwise our driver will have to wait and we will have to charge you the cost.

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Do you offer the child seats?

Yes. You can request it required, it is free of charge.

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Can I cancel my reservation?

You should inform us about the cancellation at least 24 hours before reserved transfer.

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Do you charge for additional luggage?

We do not charge additional luggage, but you should list it in the reservation notes in order to provide appropriate vehicle.

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Am I insured during the transfer?

You are insured during the transfer with Transpress, but we recommend additional travel insurance during your complete travel.

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  •    o   Suport 24/7
  •    o   Fast and Easy Booking
  •    o   Free Cancellation
  •    o   Fixed Prices
  •    o   Meet & Greet
  •    o   Travel Safer, Faster and Comfortable
  •    o   Professionals to the Core